- Is Ticketpilot.ca a member of The Travel Industry council of
a Best Buy?
my credit card safe?
I use another person's credit card to purchase air tickets?
my reservation and price guarantee?
my profile information confidential?
will I receive my ticket?
I have to pay any booking fee?
How do I know if my flight is changeable or refundable?
- Can I apply for future credit?
What can I expect to pay to change or cancel my travel arrangement?
I always need to enter my credit card number information each
time I make a reservation
Credit card is TicketPilot accepting?
are E-Ticket and how do I use them?
will I know if I have a confirmation and a seat assignment?
I buy Travel insurance?
How do I know my booking is confirmed?
can I pay for my airline tickets?
found a ticket at a certain price, but when I tried to purchase
it, the fare had changed.
I pre-book a specific seat on a flight?
do airfare prices change?
I book for someone else?
does Economy restricted mean?
do I book Multi-stop flight?
I still use my original ticket if there is a schedule change?
I change the passenger name on my reservation?
I need travel documents?
Do you accept bookings for Unaccompanied Minors?
Ticketpilot.ca a member of The Travel Industry Council of Ontario
Yes! Ticketpilot.ca is registered as a member
of TICO (Travel Industry Council of Ontario) for over 19 years.
2976741 / R
What's a Best Buy?
This is a feature we offer that provides the best of combinations
of the following criteria: Fare, Travel and Connection time,
Airlines and/or type of Alliance. The goal is to ensure that
our customers purchase the best possible airfare.
Is my credit card safe?
Definitely! With the Secure Sockets Layer in place, your personal
information such as your credit card number, password, address,
phone number, or your credit verification Value (CVV) number
that are entered at time of applying payment will be secured
and generated to Ticketpilot.ca only. Any information entered
is only available to Ticketpilot.ca to enable us to process
your purchases. This encryption makes doing business with Ticketpilot.ca
over the Internet very secure and safe.
Can I use another person's credit card to purchase air
Yes. We do accept third party credit cards. However, please
note that for the protection and security of the third party
credit cardholder, we reserve the right to request additional
information from the cardholder whose credit card is being used
to make such purchases. We would also need a copy of both sides
of the credit card being used for this purchase to be fax or
emailed to our attention with an authorization from the third
party cardholder to charge his/her card with the respective
Is my reservation and price guarantee?
Most Airlines' fares that are offered by Ticketpilot.ca are
special promotional fares that require instant same day purchases.
TicketPilot.ca guarantees any fare quoted provided that payment
is applied and received by midnight of the same day that the
reservation was made. In the event that your ticket(s) can only
be issued the next morning, we may not be able to guarantee
the price because the fare may have expired. Under such circumstances
we will not charge your credit card or issue a ticket with an
Is my profile information confidential?
Ticketpilot will not reveal your profile to anyone other than
travel suppliers such as Airlines, Hotels, Car rental companies
and Tour Operators in order to complete and confirm your reservation.
How will I receive my ticket?
By default you will be issued with an e-ticket. If that feature
is not available, we will issue you a paper ticket and mail
it by X-Press post to the mailing address provided by you at
time of reservations. This would allow us to track the delivery
and pickup of your paper ticket.
To ensure that the ticket gets delivered to the address provided
we would have the package signed for as proof of delivery. This
service is offered free at no extra cost to our customers. In
the event that you are not available at the delivery address
provided, a card will be left for you with instructions on how
to redeem this package.
Please allow 7 business days for delivery. Should your departure
date falls within 7 business days, your ticket(s) will be sent
through a courier company and a service charge of C$25.00 will
be charged to your credit card. Tickets will only be
delivered to Canadian addresses.
Will I have to pay any booking fee?
No. Ticketpilot.ca provides real-time online reservation and over the phone reservation services at no extra cost.
How do I know if my flight is changeable or refundable
For us to offer the best deal possible we have provided our
customers with the best fare offered by a single airline or
a combination of fares offered by a combination of airlines.
These are fares that carry restrictive terms and conditions
that in most cases involve a penalty of some kind. Different
airlines will carry different change fees. All tickets, once issued, are non-refundable.
We always recommend that once you have selected your flight and have entered
your traveler's information, that you do two
things: (1) Check that dates, times and departure and destinations
booked are correct (2) See the specific restrictions
attached by scrolling the 'Rules and Restrictions'' before
you confirm acceptance of your reservations. The fare rules
will inform you if the airline(s) charges to make changes.
If changes are allowed, the extent to which you can make such
changes and how much extra will be payable by you is dependent
upon fare availability of the new travel dates and flights. If the details shown
are not what you requested please start all over again before
Can I apply for future credit?
Most ticket(s) offered on Ticketpilot.ca are a combination of
fares that would allow you the lowest fare available at time
of purchase. For that reason most of these tickets are non-refundable
or bears a very high cancellation charge. Some airlines do offer
a future credit on the ticket purchased subject to a reissue/change
fee. This credit can be used for future travel provided that
your current reservations are cancelled at least one day before
the actual date of departure. Please note that any future
credit is non-transferable and can only be used for the person
for whose name appears on the ticket that is being cancelled.
new travel arrangements can only be redeemed for travel on the
airline for which it was issued to and that all new travel arrangements
must be booked through Ticketpilot.ca only. Contact one of our
customer service agents for the validity of your new future
travel arrangements. Be informed that the current value of your
ticket(s) can be applied to any new fare purchased less any
reissue/change fees applied by the airlines. In the event that
the new fare purchased is greater than your credit balance then
the fare differential must collected. No refund will be made
by the airline if the new fare purchased is lower than the credit
the adjustment, the airline and Ticketpilot.ca, will levy a
penalty equivalent to (airline charges) per ticket and CAD50.00
per person respectively on top of any fare differential to cover
any and all cancellation fees with reference to this change.
Your acceptance of this option must be advised by email to firstname.lastname@example.org
at least two days prior to your ticketed departure.
What can I expect to pay to change or cancel my travel
Each airline has its own policy when it comes to charges for
changes and cancellations. Due to the restrictive nature of
the ticket purchased, some airlines do not allow refunds either
partially or in full. Changes to flights or date or destination
are solely dependable on the rules and conditions govern by
the fare purchased. One thing is certain and that is NO NAME
CHANGE is permitted. (please read "How
do I know if my flight is changeable or refundable ?)
In cases of no-shows no refund will be given.
the event that changes have to be made and tickets have to be
reissued, a service fee of $75.00 will be added to the charges
levied by the airlines(s). In cases of cancellation Ticketpilot.ca
will charge a service fee of $100.00 in addition to any airline
The average Airline’s penalty is about $200.00 per ticket.
A fare differential resulting in a higher fare must be collected
before new tickets can be issued. No Refund will be given by
the airline(s) in the cases where the new fare is lower than
the original fare paid.
are non-endorsable and non-transferable. This means ticket issued
for travel on a particular airline cannot be transferred to
another airline and name on the ticket cannot be changed to
For E-ticket Transactions:
You may call at least 24 hours before your original departure
to make changes and/or cancellation to your original ticketed
Paper ticket Transactions:
Changes or cancellations to a ticketed file must be made at
least 14 days prior to the original date of travel or 14 days
prior to the new dates of travel, whichever comes first. Tickets
that need to be exchanged or reissued must reach our service
centre at least 7 business days before the new travel dates
This will allow our service centre enough turnaround time to
issue and send you your new tickets.
No new ticket will be issued without first receiving the original
Do I always need to enter my credit card number information
each time I make a reservation?
YES. You must enter you credit information
each and every time you make a purchase. Your credit card is
used on a one to one purchase basis and is not stored for your
protection and security.
Which Credit card is Ticketpilot accepting?
We accept major credit cards such as Visa, MasterCard, Diners
Club and American Express.
What are E-Ticket and how do I use them?
The airlines’ Electronic tickets, better known as e-tickets,
are now offered by almost all major airlines in North America.
This will allow you to travel without a paper ticket, eliminating
the worry of misplacing or losing or even leaving your tickets
behind in a rush to get to the airport. An e-ticket confirms
your airline ticket purchase without requiring a paper record;
the only record of an e-ticket sale is in electronic form in
the airline's computer system. When you buy an e-ticket through
Ticketpilot.ca you'll receive your e-ticket receipt via e-mail,
which must be presented by you at time of check-in with a photo
ID document or passport to validate your ownership of this e-ticket.
At this time we would like to recommend that you ensure that
the email address provided by you is correct.
How will I know if I have a confirmation and a seat assignment?
An acknowledgement of your purchase will be sent to you via
email. This will include a confirmation number, which is your
file reference number that you should refer to whenever you
need to talk to any of our customer service agent. This confirmation
is not to be mistaken as your e-ticket. Your e-ticket will come
24 hours later and will display a 13 digit airline ticket number.
view your air flight itinerary, please visit:
…… Once you have signed in. Each itinerary is saved
until you trip is completed.
possible Ticketpilot.ca will try to accommodate your seat request.
By default an aisle seat will be arranged as a first priority
unless specified by you.
To ensure that you get the seat assigned to you, we strongly
recommend that you arrive at the airport at least 2 hours prior
to your flight departure as the airline(s) will release any
pre-assigned seats at the check in deadline.
Should I buy Travel insurance?
It is strongly recommend the you purchase a trip cancellation
insurance or better, a full travel insurance package that will
cover you for cancellation charges as well as medical and repatriation
expenses, personal luggage, and personal liability. You can
either contact your insurance company or purchase it directly
on our site.
How do I know my booking is confirmed?
For each completed booking be it air flight, hotel, car rental,
or vacation package reservations or even purchase of an insurance
policy you'll be taken to a confirmation screen that will show
you your air flight itinerary - including flight times, the
occupancy dates and complete address of your hotel, the pick-up
point for your car rental(s), full holiday package information
and the insurance policy details respectively.
You can easily print out the itinerary and keep it for your
records. A separate confirmation email containing your booking
reference will be sent to you for each type of booking irrespective
of air flight, hotel, car rental vacation package, or insurance
It's always a good idea to keep these confirmation emails, or
make a note of each reference number, in case you have any questions
about your booking before you set off on your trip. You can
contact a member of our staff at any time simply by sending
us an email to email@example.com
and quoting your confirmation reference number.
How can I pay for my airline tickets?
Payment of your ticket can be made by means of a credit card.
Airlines accept most major credit cards such as Visa, MasterCard,
American Express and Dinners Club.
found a ticket at a certain price, but when I tried to purchase
it, the fare had changed. What happened?
the time between your flight search and purchase, the airline
may have changed the fare or removed the special inventory offered
with that fare. Airfares change throughout the day, based on
the demand for the flight and the airlines' right to modify
them at any time.
Ticketpilot.ca monitors these changes closely and makes every
effort to keep our fare displays as current as possible. Sometimes
the fare difference is the result of a technical issue. In that
case, clicking "Select" will display the most up-to-date
Can I pre-book a specific seat on a flight?
Many of the airlines now have a seat selector function and you
can enter your seat preference during the booking process. Please
note however that we cannot guarantee seat allocation.
When do airfare prices change?
change throughout the day, based on demand for the flight and
the airlines' right to change them at any time. Ticketpilot.ca
monitors these changes closely and makes every effort to keep
our fare displays as current as possible.
Can I book for someone else?
Yes you can. When you are making a booking for another person,
just make sure that the name of the person who is traveling
is entered correctly in the passenger name field. We recommend
that the name entered should match that of the travel document
being used for travel. This will ensure that the correct name
will appear on the ticket. No name change will be allowed after
the ticket has been issued. When entering contact details (we
require an email address for all bookings) you'll also need
to decide whether you or the person you’re booking for
would like to receive the booking confirmation. See also Can I
use another person's credit card to purchase air tickets?
What does Economy restricted mean?
Economy restricted applies to all tickets that bears restricted
sales policy as in fares being non-refundable, non-transferable,
non endorsable, and non-changeable. We suggest that you check
and view the fare rules associated with the flight/fare you
How do I book Multi-stop flight?
If your trip involves more than one destination, e.g. Toronto>Paris>Rome>London>Toronto;
you can book using our Multi-city facility. Simply select the
Multi-city link on the Homepage or Multi-city button on the
Flight page. Wait a few seconds for the page to refresh and
enter your criteria.
Please note you can search and book for up to 3 legs of your
journey (i.e. Toronto>Paris>Rome>London) up to 330
days in advance. For journeys with more than 3 legs, please
do not hesitate to contact us to make your reservations.
Can I fly into one city and return from another?
If your travel takes you into one city and returns from another
the option is there to do so.
Can I still use my original ticket if there is a schedule
you are holding an electronic ticket:
When changes to your original itinerary/ticket involves a flight
number change or a time change, there would be no need for us
to reissue you with new set of tickets. You would only need
to go to “http://www.checkmytrip.com”
and enter your ‘ confirmation number ’ and ‘
your last name ’ to display your new itinerary. Please
make a copy of your updated itinerary and present that to the
airline for check-in.
IMPORTANT - If your new itinerary involves a change in routing,
then a new set of electronic tickets will be issued and forwarded
If you are holding a paper ticket:
In cases of paper tickets, where changes are only to the times
of departure and arrival your original ticket is valid at the
time of check-in.
However, if changes were made to the flight numbers or to your
itinerary routing, then we would need to reissue you with new
ones. In order for us to do so we would need to have the old
original tickets in our office before any reissue can be done.
Upon receiving notice of your schedule changes it is imperative
that the tickets be sent immediately to our attention to enable
us to process and send the new tickets back to you prior to
We would need to receive your tickets at least 10 working days
before your departure. This would provide us with sufficient
turnaround time to get your new tickets to you.
In the event that such changes occur within 14 days of your
schedule departure, you will receive a notice via email or a
phone call from one of our customer service agents advising
you of this change and how to proceed with getting your new
Do I need travel documents ?
valid Canadian passport is mandatory for travel outside Canada.
Most countries require that the passport is valid for at least
six months beyond your return date. In addition, depending on
your passport's country of issue and the country you are visiting,
you may also need a visa and/or medical inoculations.
Entry to another country may be refused if all required
travel documents are incomplete. It is your responsibility to
ensure that you have the correct and appropriate travel documentation
required by the countries you are travelling to and connecting
through, and for re-entry back into Canada. When travelling
with children, additional documentation may also be necessary.
up-to-date passport, visa and health information.
you accept bookings for Unaccompanied Minors?
the last few years travel acceptance of Unaccompanied Minors
have changed with each individual airline. Some still accept
unaccompanied minors between the ages of 5 (five) and 12 (twelve).
Some do not accept unaccompanied minors at all irrelevant of
Points to be aware of are:
1) All unaccompanied minors pay the full adult fare.
2) The minor will be asked to complete documentation that would
provide full information of the minor and his/her guardian/relative
at the boarding city a swell as the destination city.
3) The minor must be escorted and assisted with the check-in
by the guardian or relative who has to be at the airport till
30 minutes after the flight has taken off.
4) The guardian/relative meeting the minor must be at the airport
half hour prior to the arrival of the flight.
5) Full address and phone information of the guardian/relative
must be provided at time of reservations. For this reason we
recommend that you speak to one of our customer service agents
for reservations and ticketing of an unaccompanied minor.
this reason we recommend that you speak to one of our customer
service agents for reservations and ticketing an unaccompanied